Les taxis constituent un mode de transport essentiel pour les personnes handicapées ou âgées. Le caractère personnalisé du service porte à porte qu’ils offrent et leur grande disponibilité leur permettent en effet de répondre particulièrement bien aux besoins de mobilité des...

Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable. This book looks at new thinking and practice in OECD countries in five different areas: Making electronic services more...

While Man conquered outer space in the 20th century, surface transportation congestion remains a vexing challenge for OECD metropolitan cities in the new Millennium. What strategies, programmes and services have recently been implemented to reduce travel demand and improve traffic conditions?...

While man conquered outer space in the 20th century, surface transportation congestion remains a vexing challenge for OECD metropolitan cities in the new Millennium. What strategies, programmes and services have recently been implemented to reduce travel demand and improve traffic conditions?...

Public service is a public trust. Citizens expect public servants to serve the public interest with fairness and to manage public resources properly on a daily basis. Fair and reliable public services inspire public trust and create a favourable environment for businesses, thus contributing to...

The current economic situation has obliged the international donor community to reexamine its stance on the conditionality of development assistance. This study evaluates which controversies persist with respect to aid conditionality, how successful donors have been in stemming the rising tide...