Consumers today are challenged by growing amounts of information and wider choices of products, requiring them to develop skills and knowledge for making good choices in complex markets. This publication examines the approaches that governments use to promote consumer education in OECD and some...

Digital content, such as e-books and apps that are available through streaming, downloads or cloud computing platforms, has become the fastest growing e-commerce product category. To support further growth, it is important that consumers, including children, understand what their rights and...

Consumers today are challenged by growing amounts of information and wider choices of products, requiring them to develop skills and knowledge for making good choices in complex markets. This publication examines the approaches that governments use to promote consumer education in OECD and some...

The markets for goods and services have undergone significant changes over the past 20 years. Regulatory reform, global markets, new technologies and growth in the role of services in economic activity have driven the changes which, in many instances, have provided significant benefits to...

This paper examines possible methodologies for estimating consumer detriment, as well as the impacts of consumer agency actions and consumer policy more broadly. It also provides practical guidance for developing and strengthening the effectiveness of consumer policymaking frameworks. The report...

The Committee on Consumer Policy launched a project to examine ways to enhance the value and effectiveness of green claims in April 2009. In support of the work, a workshop with representatives from government, business and civil society was held in April 2010. This report presents the findings...

Over the past decade, behavioural insights have helped make consumer policies more evidence-based and effective. This report examines how behavioural insights have been used by governments and other public policy organisations to develop and implement consumer policy initiatives, primarily...