The term “utilities” is commonly used to describe the organisations which deliver services – such as the provision of water, electricity, gas or transport – to a community as a whole, typically through fixed networks. In some EU member states activities in the utilities sector are...

This policy paper was developed by the OECD Regulatory Policy Division with inputs from behavioural practitioners and policy makers in the International COVID-19 Behavioural Insights and Policy Group. It discusses from a regulatory governance perspective why behavioural insights (BI) should be...