Contracting out government services is one of the principal market-type mechanisms applied in OECD Member countries. Its use is increasing in virtually all Member countries as the evidence mounts that contracting out can lead to efficiency gains while maintaining or increasing service quality...

This second volume of the Partnership for Democratic Governance Series investigates whether ‘contracting out’ core government functions and services has been conducive to capacity development. Each case study discusses the evidence and emerging lessons of contracting out in fragile and...

Embracing a policy and culture of diversity and inclusion (D&I) is increasingly considered the norm for public services across the OECD. A growing number of countries acknowledge how diversity has the potential to improve service delivery to citizens and boost performance through greater...