Over the past decade, behavioural insights have helped make consumer policies more evidence-based and effective. This report examines how behavioural insights have been used by governments and other public policy organisations to develop and implement consumer policy initiatives, primarily...

Addressing unsustainable patterns of consumption is a crucial challenge for OECD Member countries in tackling environmental problems. However, measures to influence consumer demand have, in the past, received less attention than measures to influence production patterns. This progress report...

In addition to offering greater product choice and convenience to consumers, the IoT is expected to revolutionise the way product design, manufacturing, and product delivery processes are monitored, analysed and improved, including remotely. This report describes current and emerging IoT...

The “smart home” looks set to be the arena in which many people will utilise consumer-facing Internet of Things (IoT) technologies for the first time. A new generation of familiar household devices and appliances (e.g. washing machines) are becoming “smart” through the addition of...

The Committee on Consumer Policy launched a project to examine ways to enhance the value and effectiveness of green claims in April 2009. In support of the work, a workshop with representatives from government, business and civil society was held in April 2010. This report presents the findings...

Digital content, such as e-books and apps that are available through streaming, downloads or cloud computing platforms, has become the fastest growing e-commerce product category. To support further growth, it is important that consumers, including children, understand what their rights and...

This report looks at how behavioural insights can be used to improve online information disclosures for consumers. The report is the latest contribution to work by the OECD’s Committee on Consumer Policy on improving consumer policy with behavioural insights. Behavioural insights incorporate...