This paper explores the role of switching rates when assessing competition in retail banking services for individuals and Small and Medium Enterprises (SMEs) and policy measures aimed at the separation of retail banking services from wholesale and investment banking. It was prepared as a...

Given the increasingly digital environment for financial products and services, now further accelerated by responses to the COVID-19 pandemic, and the potential for digitalisation to support greater financial inclusion and inclusive growth, effective financial consumer protection is more...

Based on an overview of worldwide trends in the development of digital financial services, this report discusses the implications of the digitalisation of finance for financial education and relevant consumer protection issues. It also explores the challenges and opportunities resulting from...

This publication sets out the updated "G20/OECD High-Level Principles on Financial Consumer Protection” (Principles), which have been reviewed 10 years after they were developed. The revisions incorporate policy developments over the past 10 years, including digitalisation, sustainable...

The underlying data and evidence summarised in the report was collected via a questionnaire distributed in April 2021. The report considers the impact of the pandemic on financial consumers and financial inclusion, highlights measures to support financial inclusion and protect financial...

This report sets out key findings, conclusions and policy considerations relating to financial consumer protection approaches in response to the issues associated with ageing populations. It sets out detailed analysis of inputs provided by members of the G20/OECD Task Force on Financial Consumer...

The COVID-19 emergency will affect the lives of many people around the globe. There are a number of ways that policy makers, public authorities and financial services providers can safeguard the interest of financial consumers who may be experiencing financial difficulties and help them to...