Turkey’s e-government efforts received new emphasis in the last three years. The election of a new government brought forward an agenda including public sector modernisation using e-government. Turkey has since made considerable progress with e-government. This review identifies several...

This review is the first study that undertakes an in-depth analysis of e-government in Norway from a whole-of-government perspective. It looks at the progress to date and the remaining challenges the Norwegian government faces in implementing e-government and provides a detailed analysis of the...

E-Government in Hungary has been driven by the overarching national goal to integrate Hungary in the European Union. Strong political leadership has lead to results in a short space of time, including the online availability of 20 core e-government services benchmarked by the EU, as well as...

This second volume of the Partnership for Democratic Governance Series investigates whether ‘contracting out’ core government functions and services has been conducive to capacity development. Each case study discusses the evidence and emerging lessons of contracting out in fragile and...

Rather than pursuing e-government as an end in itself, the Netherlands is seeking to use ICT tools to reduce administrative burdens and improve service delivery. Internationally, the Netherlands is at the forefront of administrative burden reduction, which is a major political priority and an...

Information and communication technology (ICT) offers an array of tools that can be used to help government services become more agile, responsive, seamless and accountable. This book looks at new thinking and practice in OECD countries in five different areas: Making electronic services more...