This handbook offers government officials practical assistance in strengthening relations between government and citizens. It combines a brief review of basic concepts, principles, concrete examples of good practice, tools (including new information and communication technologies) as well as...

Mesoamerica is a region characterised by high poverty levels, large urban-rural disparities, and a large informal economy, but also having a strategic location, rich natural and cultural resources, and light manufacturing. This pioneering study of the OECD examines how Mesoamerica could better...

Urban areas represent an important part of the national economy and feature higher GDP per capita and productivity levels than their country’s average. But they also harbour large pockets of unemployment and poverty and suffer from problems such as congestion, pollution and crime. This book...