This report on consumer information campaigns concerning scams, makes recommendations for five areas in which practice can be improved to ensure that scams are more effectively understood and that campaigning against them is more integrated.

Drawing on the 1999 OECD Guidelines for Consumer Protection in the Context of Electronic Commerce, this document explains how accurate and available Whois data can contribute to building consumer trust in the online marketplace.

Information technology, especially the electronic network known as the World Wide Web, is changing the way that businesses and consumers interact. This expansive electronic network allows both businesses and consumers to transcend global barriers, gaining access to products and information in...

Developing growth strategies that promote greener lifestyles requires a good understanding of what factors affect people’s behaviour towards the environment. Recent OECD work based on periodic surveys of more than 10 000 households across a number of countries and areas represents a...

Report on the 2nd Roundtable on Economics for Consumer Policy, held in October 2006, to consider the economic theories of information disclosure with a focus on two major industry sectors – telecommunications and financial services.

Students who are highly engaged in a wide range of reading activities are more likely than other students to be effective learners and to perform well at school. Research also documents a strong link between reading practices, motivation and proficiency among adults. Proficiency in reading is...

This report covers the four issues most often raised by consumer contracts: misrepresentation; the seller's duty to supply information to the consumer; suitability, or "know your customer" rules; and protection against unsolicited offers and pressure sales tactics.

Rapid technological advances in information and communication technologies and their widespread diffusion have led some to speculate about "frictionless" economies where transaction costs are nearly zero, barriers to entry and contestability disappear and markets clear instantly.