This report on consumer information campaigns concerning scams, makes recommendations for five areas in which practice can be improved to ensure that scams are more effectively understood and that campaigning against them is more integrated.

Consumer laws, policies and practices exist to help build consumers’ trust and confidence by protecting them from unfair or deceptive acts or practices and helping to establish a more balanced relationship between sellers and consumers in commercial transactions. Domestic retail markets offer...

This report presents an overview of OECD member country frameworks for consumer dispute resolution and redress. Part I focuses on the different mechanisms that have been put in place to respond to the varying nature and characteristics of consumer disputes including: internal complaints handling...