This report on consumer information campaigns concerning scams, makes recommendations for five areas in which practice can be improved to ensure that scams are more effectively understood and that campaigning against them is more integrated.

Information technology, especially the electronic network known as the World Wide Web, is changing the way that businesses and consumers interact. This expansive electronic network allows both businesses and consumers to transcend global barriers, gaining access to products and information in...

On 22 March 2000 the CCP held a half-day Forum Session intended to explore the challenges and possibilities associated with international co-operation. Using the experience of the United States and Canada as a practical example, the session provided an overview of ongoing efforts to combat the...

This document addresses the extent to which existing legal provisions in OECD countries impact recourse to alternative dispute resolution (ADR) in relation to disputes arising out of business-to-consumer electronic commerce.

This document reports on a CCP survey of legal and other consumer protections for payment cardholders in OECD Member countries. It also incorporates information gained during the CCP Roundtable on Consumer Protection for Payment Cardholders held in March 2001 in Berlin, Germany. The Roundtable...