E-government is more about government than about “e”. The spread of new information and communication technologies has spurred major changes at all levels of society and notably in citizen expectations. Governments have also been integrating those technologies into work practices to keep...

Now more than ever, administrative simplification is a priority in countries seeking to improve public governance and regulatory quality in order to boost competition and growth. To date, Poland has adopted a complex administrative simplification programme, based on methods successfully used in...

Cutting red tape and improving business conditions have become a priority in OECD countries. This study of the Netherlands, one of the front runners in the field, is the first OECD review of a national programme for administrative simplification. The report describes the key features of the...

This publication focuses on the control mechanisms and procedures that need to be built into an organisation’s systems in order to provide reasonable assurance that top management’s objectives will be met, rather than on the design and application of management information systems, which, we...

This report examines the use of public opinion surveys as tools to advance administrative reforms in western European countries and central and eastern European countries. The aim is to demonstrate to central and eastern European governments and civil servants the utility of public opinion...

This publication contains an overview of the seminar, background papers — including an inventory of how candidate countries plan to manage European integration — as well as ten points which emerged during the panel discussions of senior negotiators. Chapters have been grouped around the...

The Public Management Occasional Papers are specialised reports prepared for the work of the OECD's Public Management Committee. This publication focuses on the reform strategies used in Portugal. The success or failure of reforms depends largely on how the questions of "how to start" and "how...

On 22 March 2000 the CCP held a half-day Forum Session intended to explore the challenges and possibilities associated with international co-operation. Using the experience of the United States and Canada as a practical example, the session provided an overview of ongoing efforts to combat the...