commercial banking--and derives some startling conclusions. Organizations that survive competition become stronger competitors …’s competitiveness at any given moment hinges on the organization’s historical experience. Through Red Queen competition, weaker … competitors fail, or they learn and adapt. This in turn heightens the intensity of competition and further strengthens survivors …

, Julian Le Grand argues that the best solution is to offer choice to users and to encourage competition among providers. Le … management; "voice"; and choice and competition. He argues that, although all of these have their merits, in most situations … policies that rely on extending choice and competition among providers have the most potential for delivering high …