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~institution:"Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde"
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Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling : the case of financial services
Larivière, Bart
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2004
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001999769
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Customer attrition analysis for financial services using proportional hazard models
Van den Poel, Dirk
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2003
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749325
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