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Lax Merit and the fair pay wars : is pay equity 'slippin' away'?

Lyons, Michael F.; Smith, Meg; Treuren, Gerry; Pacific … - University of Western Sydney; University of Western Sydney; … - 2007

In March 2006 the Full Bench of the Industrial Relations Commission of New South Wales utilised that state?s equal remuneration principle to address the gender undervaluation of childcare work. In doing so the Full Bench explicitly rejected employer arguments that increased rates of pay for...

Persistent link: https://www.econbiz.de/10009481940

Impediments to improvements in service quality in luxury hotels

Presbury, Rajka; Fitzgerald, Anneke; Chapman, R. L. - University of Western Sydney; University of Western Sydney; … - 2005

context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical … of ten luxury hotels in Sydney, Australia. The technique used for analysing the data was progressive comparative analysis …

Persistent link: https://www.econbiz.de/10009481965

Service quality in Sydney hotels : a perspective from managers, staff and customers

Presbury, Rajka - University of Western Sydney; College of Business; … - 2009

-of-mouth advertising, and therefore improving service quality is linked to competitive advantage. In Australia the recognition that the … most popular tourist destination in Australia, has a large number of hotels that represent a critical component of the … thesis explores service quality within the hotel sector of Sydney, Australia. The research presents and discusses a …

Persistent link: https://www.econbiz.de/10009482203

Radio frequency identification (RFID) and supply chain performance : a conceptual framework

Waters, Stephen; Rahman, Shams; Asia Pacific Management … - University of Western Sydney; University of Wollongong; … - 2006

This paper develops a conceptual framework to examine the factors impacting on the adoption of Radio Frequency Identification (RFID) and its impact on retail supply chain performance. RFID has been applied successfully in closed systems for some time. However, recent technology improvements and...

Persistent link: https://www.econbiz.de/10009481941

Small and medium establishments and the new federal workplace relations system

Lyons, Michael F.; Mortimer, D. E.; Whiting, Elizabeth; … - University of Western Sydney; University of Western Sydney; … - 2007

According to the Howard government and some 'small business' organisations, the changes made to Australian industrial relations arrangements by the 2005 'Work Choices' Act will be of particular importance to small and medium sized establishments (SMEs). Specifically, the dilution of the...

Persistent link: https://www.econbiz.de/10009481949

Innovation in logistic services and the new business model : a conceptual framework

Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2003

Service industries hold an increasingly dynamic and pivotal role in today's knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...

Persistent link: https://www.econbiz.de/10009481967

Innovation in logistic services and the new business model : a conceptual framework

Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2002

Service industries hold an increasingly dynamic and pivotal role in today?s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...

Persistent link: https://www.econbiz.de/10009481968

Employer associations in the contemporary employment relations landscape : where to now?

Mortimer, D. E.; Still, Leonie V.; Bond, Sue - University of Western Australia; University of Western …; … - 2002

The increasing acceptance of enterprise bargaining by both employers and trade unions in Australia calls into question …

Persistent link: https://www.econbiz.de/10009481969

Crying wolf? : employers, awards and pay equity in the New South Wales children's services industry

Smith, Meg; Lyons, Michael F. - University of Western Sydney; University of Western Sydney; … - 2006

Academic and other research has consistently shown that the work of child care workers has historically been undervalued due to its feminised nature, its charitable origins and a low rate of unionisation. However employer submissions to wage fixing tribunals have both challenged a higher...

Persistent link: https://www.econbiz.de/10009481979

Residential sector deregulation in the electricity industry : analysis of electricity consumption patterns

Gupta, Pavan - University of Western Sydney; College of Law and Business; … - 2004

deregulation of public service type infrastructure industries. In recent years, Australia's industry reform policies have …

Persistent link: https://www.econbiz.de/10009482001