Borges, Mabio Teodoro; Darwich, Said; Rahman, Abdul; … - Sociedade Brasileira de Economia e Sociologia Rural - SOBER - 2008
evidencing the importance of the companies dedicate more attention to the quality with that their services are rendered. Among … quality that should be present in the services rendered the own employees of the companies internally, in other words, in the … rearguard services (BACK ROOM) and the work front (FRONT OFFICE). Para to evaluate the quality in the service in a company, we …