Making this book work for you -- Diversity then and now : changes and trends -- Diversity : what it is in a complex world -- Dealing with diversity in a global context -- Increasing cultural competence -- Learning the cultural etiquette of communication -- Managing stereotypes and prejudice in...

Negotiation and the HR professional -- The HR professional as negotiation agent -- Types of negotiation -- The importance of relationships -- Four key concepts -- Preparing for a negotiation -- Negotiation strategies -- Frequently asked tactical questions -- Manipulative negotiation ploys --...