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~institution:"Springer Fachmedien Wiesbaden"
~isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~isPartOf:"Lehrbuch"
~person:"Haller, Sabine"
~person:"Kestel, Christina"
~person:"Schreyögg, Georg"
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Dienstleistungsmanagement : Grundlagen - Konzepte - Instrumente
Haller, Sabine
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2017
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7., aktualisierte Auflage
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