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Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835
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The nature of customer relationship profitability : analysis of relationships and customer bases in retail banking
Storbacka, Kaj - 1994
Persistent link: https://www.econbiz.de/10000893387
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The process of self-care decision making
Hedvall, Maj-Britt - 1994
Persistent link: https://www.econbiz.de/10000894176
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Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229