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Perceived quality in business relationships
Holmlund, Maria - 1997
Persistent link: https://www.econbiz.de/10000975013
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Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835
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Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229