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~institution:"Svenska Handelshögskolan <Helsinki>"
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Dienstleistung
6
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Svenska Handelshögskolan <Helsinki>
Springer Fachmedien Wiesbaden
125
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25
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24
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23
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European Foundation for the Improvement of Living and Working Conditions
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Meddelanden från Svenska Handelshögskolan
5
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
4
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ECONIS (ZBW)
9
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1
Tolerance zones in perceived
service
quality
Strandvik, Tore
-
1994
Persistent link: https://www.econbiz.de/10000896229
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2
Service
productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
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3
What is a virtual
service
? : Broadening the perspective on technology-based services
Isoniemi, Kristina
(
contributor
); …
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536545
Saved in:
4
Comparison standards in perceived
service
quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
Saved in:
5
Perceived quality in business relationships
Holmlund, Maria
-
1997
Persistent link: https://www.econbiz.de/10000975013
Saved in:
6
Organizational cultures of Finnish hospitals in change
Enckell, Magnus
-
1998
Persistent link: https://www.econbiz.de/10000980743
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7
Towards a dynamic communication model : a useful tool in relationship communication
Finne, Åke
(
contributor
);
Grönroos, Christian
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003301182
Saved in:
8
Customer commitment and key account management
Ojasalo, Jukka
(
contributor
)
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536529
Saved in:
9
Kritisk-händel-baserad metodutveckling : från CIT till CCIT
Roos, Inger
(
contributor
)
-
2000
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536550
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