Narrow search
Showing 1 - 9 of 9
Cover Image
Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229
Cover Image
Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian (contributor);  … - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
Cover Image
What is a virtual service? : Broadening the perspective on technology-based services
Isoniemi, Kristina (contributor);  … - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536545
Cover Image
Comparison standards in perceived service quality
Liljander, Veronica - 1995
Persistent link: https://www.econbiz.de/10000919835
Cover Image
Perceived quality in business relationships
Holmlund, Maria - 1997
Persistent link: https://www.econbiz.de/10000975013
Cover Image
Organizational cultures of Finnish hospitals in change
Enckell, Magnus - 1998
Persistent link: https://www.econbiz.de/10000980743
Cover Image
Towards a dynamic communication model : a useful tool in relationship communication
Finne, Åke (contributor); Grönroos, Christian (contributor) - 2006
Persistent link: https://www.econbiz.de/10003301182
Cover Image
Customer commitment and key account management
Ojasalo, Jukka (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536529
Cover Image
Kritisk-händel-baserad metodutveckling : från CIT till CCIT
Roos, Inger (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536550