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~institution:"Svenska Handelshögskolan <Helsinki>"
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Svenska Handelshögskolan <Helsinki>
Springer Fachmedien Wiesbaden
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian
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contributor
); …
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2000
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
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