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Svenska Handelshögskolan <Helsinki>
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Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
Grönroos, Christian
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2000
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536013
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Towards a dynamic communication model : a useful tool in relationship communication
Finne, Åke
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Grönroos, Christian
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2006
Persistent link: https://www.econbiz.de/10003301182
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