chapter 1 Traditional Sales versus Lean Selling ������������������������������������������1 Art of Sales -- chapter 2 What Is Value? Lean Selling...

chapter 1 Ten Years Later -- chapter 2 Setting the Challenge -- chapter 3 Rethinking the Factory’s Layout and Production Philosophy -- chapter 4 Getting the Employees Involved -- chapter 5 New Layout and Training -- chapter 6 Reviewing the Salary, Structure, and Bonus System -- chapter 7...

part Section 1: Warm Up -- chapter 1 Introduction -- chapter 2 Lean Leadership -- chapter 3 Performance Hub at a Glance -- part Section 2: Implementation -- chapter 4 The Deployment Plan and the Project Hub -- chapter 5 Identifying the Right Metrics -- chapter 6 The Review Structure -- chapter 7...

part Section I: The Philosophy of Experimentation -- chapter 1 Why Design Experiments? -- chapter 2 Organizing the Experiment -- chapter 3 The Neglected Response Variable -- part Section II Statistical Experimental Design -- chapter 4 The Factorial Two-Level Design and General Factorial Designs...

chapter 1 The Scientific Method and Root Cause Analysis -- chapter 2 The Classic Seven Quality Tools for Root Cause Analysis -- chapter 3 The Seven Management Tools -- chapter 4 Other Tools for Root Cause Analysis -- chapter 5 Exploratory Data Analysis and Root Cause Analysis -- chapter 6...

chapter 1 Defining Outpatient Healthcare -- chapter 2 Creating a Structure for Quality and Safety -- chapter 3 Engineering the Customer Connection -- chapter 4 Policies, Procedures, and Plans -- chapter 5 e Human Resource Factor -- chapter 6 Measuring Quality and Safety -- chapter 7 Medication...

chapter 1 Introduction -- chapter 2 There Is No Panacea! -- chapter 3 Training Day -- chapter 4 Sharing Black Books -- chapter 5 Tachinbo -- chapter 6 Prioritizing and Executing Actions -- chapter 7 Updating Standardized Work Forms and Expanding -- chapter 8 Focused Tachinbo: Workstation...