Fischbacher, Urs; Utikal, Verena - Thurgauer Wirtschaftsinstitut <Kreuzlingen> - 2010
An apology is a strong and cheap device to restore social or economic relationships thathave been disturbed. In a laboratory experiment we find that harmdoers use apologies inparticular if they fear punishment and when their intentions cannot be easily inferred. Afteroffenses with ambiguous...