Purpose: The objective of the study was to identify and address areas that will contribute to the competitive strategy of the service delivery group of a Knowledge Process Outsourcing (KPO) company whose business is focused mainly on the sales and implementation of Enterprise Resource Planning...

It is a conceptual paper that is supported by a case study done in a project oriented company and its subject matters are related to such business processes as project performance assessment, knowledge management, corporate governance through translating strategy into project operational goals,...