Purpose: The objective of the study was to identify and address areas that will contribute to the competitive strategy of the service delivery group of a Knowledge Process Outsourcing (KPO) company whose business is focused mainly on the sales and implementation of Enterprise Resource Planning...

Human resources management (HRM) does not operate separately from the environment and the rest of the activities in the enterprise. Various factors, both inside and outside the enterprise, influence the HRM policy and practices. Currently, external environments in particular are increasingly...

Population aging is one of the major social and economic challenges of the 21st century. Major causes for population aging are reduction in birth rates and rising life expectancy. The purpose of this paper is to present the causes which affect the life expectancy of the world population. We...

Importance-performance analysis (IPA) was primarily presented by Martilla and James (1977) as a simple evaluating marketing tool. However, as suggested by Slack (1994), IPA can also be used to evaluate internal services, in other words companies’ internal organization. Purpose of this paper is...

Human resources are without a doubt the most important and most specific resource used by contemporary organizations in general and health care organizations in particular. Obviously, human resources engaged in providing health care services are quite specific in terms of characteristics,...

Human resources have become the key source of competitive advantage for the organizations that strive in challenging environments. In order to retain and satisfy their employees, organizations should design their human resource (HR) functions and practices consistent with the expectations of...

It is a conceptual paper that is supported by a case study done in a project oriented company and its subject matters are related to such business processes as project performance assessment, knowledge management, corporate governance through translating strategy into project operational goals,...