Process management concepts have been present within the modern organizational development since its early days. Since then, we have been able to detect many changes, challenges and improvements that occurred in the field during the past century with the primary aim remaining unchanged: defining...

Higher education institution management faces the challenge of improving study process quality and efficiency. Employable graduates are the result every education institution wishes to produce. Graduation rate is therefore crucial key performance indicator (KPI) important in many national models...

Business Process Management (BPM) is not a new concept as Social Networks and Social BPM that are starting to get as much attention as previous, both on academic contexts and in organizations. Social Networks are evolving and, although there is recognition of the importance that they have in...

Purpose: In most companies achieving or delivering quality product or service becomes a complex task especially when setting up a new production process; every time focusing on project completion, meeting deadlines and quality check at the end of the production. Two types of quality checks can...

Purpose - The purpose of this case study is to create a competitive operating management system to improve efficiency and quality performance in a mid-sized electronic manufacturing company. Research has been carried out in a case study manner with the objective of increasing the economic value...

This case study creates an economically and technically competitive operating management system to improve the efficiency and quality of performance in a mid-sized electronics manufacturing company. The research was carried out with the aim of increasing the economic value of the studied company...

To be able to manage the processes it is essential to possess information on the current progress of the processes as well as past performance. This requires to create for each process particular indicators that measure its performance. By comparing the past values of indicators the process...

Academics and practitioners working in the field of knowledge management (KM) have reached a consensus that knowledge is valuable and can benefit to organizations’ long-term development and competiveness. However, to believe knowledge is valuable that is no longer to satisfy the expectations...

It is widely recognized that SMEs play significant role in driving the country’s economy. Thai SMEs as well are heart of the Thailand’s economy. Numbers of Thai technological SMEs applies knowledge management (KM) to enhance their innovation capability. This qualitative research, applying a...

Purpose: The objective of the study was to identify and address areas that will contribute to the competitive strategy of the service delivery group of a Knowledge Process Outsourcing (KPO) company whose business is focused mainly on the sales and implementation of Enterprise Resource Planning...