Similar Search Results

Measuring and Developing Customer Satisfaction with the Balanced Critical Factor Index Method

Kuronen, Mika; Takala, Josu - ToKnowPress

This short analysis presents perspective and a holistic method for approaching and measuring customer satisfaction. The Balanced Critical Factor Index (BCFI) method is a measurement tool to indicate which attribute of a business process is critical and which is not, based on the experience and...

Persistent link: https://www.econbiz.de/10010737516

Is Habit Influenced Construct for Online Repurchase Intention?

Lin, Chinho; Lekhawipat, Watcharee - ToKnowPress

Purpose: Habit is treated as a construct of marginal focus on attitude, and in particular on the expectancy-value perspective, as antecedents of behavior. In online business context, repeat purchase behavior of customers is critical for the prosperity and survival of online stores; the habitual...

Persistent link: https://www.econbiz.de/10010713898

An Interdisciplinary Perspective on the Evolution of Strategic Performance Management Systems

Srimal, Suwit; Radford, Jack; Wrigh, Chris - ToKnowPress

This paper provides an interdisciplinary perspective on the evolution of organizational performance management (PM … presence of convergent evolution in those management systems. A review of the many management systems that have been harnessed … into strategic systems suggests that pressure to be best at the same or similar tasks causes such management systems to …

Persistent link: https://www.econbiz.de/10010684296

Pan, J. N.; Chen, Sheau-Chiann - ToKnowPress

In this paper, we present a new approach of correlated risk assessment by linking the multiple process capability indices and loss functions, in which the multivariate process capability indices and multivariate loss functions describe the likelihood and consequences as a result of...

Persistent link: https://www.econbiz.de/10010711924

Knowledge and Use of Quality Management Tools in Czech Municipalities

Dolezalová, Vlasta; Rehor, Petr; Holátová, Darja - ToKnowPress

Quality management has become part of company’s management in the private sector already in the 1970. It became early … the integral part of management in all organizations. The requirements for effective management of the organization were … development. The question is: How to manage the development of municipalities? The strategic management of the municipality has to …

Persistent link: https://www.econbiz.de/10011165929

Process Management Conceptual Evolution Map

Agrež, Jernej; Damij, Nadja - ToKnowPress

Process management concepts have been present within the modern organizational development since its early days. Since … business results. This paper discusses the field of process management from three angles: the evolution through time, the … complexity and the impact of the process management in last two decades as well as the indication for the future development. It …

Persistent link: https://www.econbiz.de/10010878197

Theoretical Conceptions of Optimal Capital Structure

Michalak, Aneta - ToKnowPress

further empirical studies in the area of company finance management, especially capital management. …

Persistent link: https://www.econbiz.de/10010878205

Sport Social Responsibility as a Driver for Organisational Change on Example of Polish Sport Organisations

Rak, Agnieszka - ToKnowPress

Organisations within sport industry are playing an important role in society nowadays. They influence fans attitudes through their activities, which in many cases may be classified as CSR. Those include volunteerism, educational initiatives, philanthropic/charitable donations, community...

Persistent link: https://www.econbiz.de/10010878207

Public Transportation on Water: Case Study Lisbon

Stefanescu, Patrick; Tavares, Duarte Pedro de Sousa - ToKnowPress

Public transportation of passengers using all types of vehicles for land, water and air, with high commercial speed, high level of comfort and safety, using less carburant, at a low price per fair and most of all preserving the environment is one of the new challenges for the public transport...

Persistent link: https://www.econbiz.de/10010684164

Knowledge on Company Valuation: Awareness of Disparity Between Market and Fundamental Values

Trunk, Aleš; Stubelj, Igor - ToKnowPress

company valuations. The fundamental value of equity capital of a company is important for both management and external …

Persistent link: https://www.econbiz.de/10010684181