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~institution:"United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Service quality
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
National Bureau of Economic Research
3
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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United States / Congress / Senate / Committee on the …
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1970
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