The current financial crisis forces companies to allocate IT budgets more effectively and thusincreases the demand for suitable methods to evaluate the financial impact of IT investments. Thisespecially applies to service-orientation, a design paradigm which facilitates the standardisationand...

The market for the new provisioning type Software-as-a-Service (SaaS) has reached a significantsize and still shows enormous growth rates. By varying size of SaaS products, providerscan improve their market position and profits by successfully acting in the tension area ofcustomer acquisition,...