Vorliegendes Arbeitspapier beschäftigt sich mit den Eigenschaften von Gütern, welche im weitesten Sinne mit dem Internet in Verbindung stehen.

QFD is employed to the tailoring of rollout processes. The risk of project failure is evaluated by means of a set of risk factors. The result is used to select the tasks that address the risk properly, leading to an efficient rollout process.

The management of organizational change is an essential element of successful software process improvement efforts. This paper describes ten factors that affect organizational change in software process improvement initiatives based on the Capability Maturity Model or the ISO 9000 quality...