The rapid technical progress in the development of mobile devices andtechnologies offers new possibilities for improving and streamlining the performanceof business processes. However, only few successful mobile applications exist in thebusiness area. This paper discusses the benefits an...

This paper presents a multiple case research concerning success factors and issues of mobilefield service implementations. Based on Eisenhardt’s explorative research design, fivesuccessful mobile technology implementations are compared and analysed. Important aspectsof the implementation...