Service innovation, dynamic capability view, industrial services, it-support, industrial service innovation, innovation process, dynamic capabilities, new service development, service engineering, servitization, service business models, qualitative research, machine and plant engineering,...

Independently of their size, enterprises have to deal with the increasing complexity of environmental factors and dynamics, for instance, demographic change. The focus of interest in this investigation concentrates on the relevance of diversity management for SMEs (small and middle-sized...