The proliferation of articles in the press, the media, and on the Internet demonstrate a real interest in the Web 2.0 phenomenon. The concept can be seen as a new step in the development of the Internet network as evidenced by its “2.0” label, in opposition to Web 1.0. All the same, it is...

Collaborative technologies (corporate social networks, Wiki platforms, groupware, etc.) are often considered as one of the most important developments in the business world. Although the perception of managers is positive in the majority of studies carried out (Andriole, 2010), the concrete...

Usual models for IS conception and configuration are today quite challenged by the new ways of business departments or even end users to subscribe directly online IT services. These evolutions in usages and in practices strongly question the roles and the position of the IT departments. The aim...