The first objective of this article is to propose a conceptual framework, presenting the main factors that can have an impact on an internet user’s response to a commercial email. In addition to the variables related to the email itself and to the situation of its reception, the model...

The Information and Communication Technologies (ICT), like groupware systems, intranet or videoconference, enable team members to work on th e same project but from different places. Some teams are called virtual because they exist only through the network. As the work is geographically...