Dealing with angry individuals, enduring verbal abuse without reacting negatively appears as an inherent part of the work of customer service employees. This research presents and tests a framework to examine, not the effects of customer behavior, but the results of negative management modes on...

We study the psychosocial determinants of self-assessed health in order to explain social inequalities in health in France. We use a unique general population survey to assess the respective impact on self-assessed health status of subjective perceptions of social capital, social support, and...

The poor neighbourhoods of Antananarivo present an amalgamation of all urban ills: threat of flooding during the rainy season, overcrowded living conditions, almost complete lack of access to running water, frequent problems of drugs and violence, bad reputation, etc. These negative aspects are...

This paper sheds light on the role of social networks in the dynamics of a West African labour market, i.e. in the transitions from unemployment to employment, from wage employment to self-employment, and from self-employment to wage employment. It investigates the effects of three dimensions of...

This paper sheds light on the role of social networks in the dynamics of workers in an urban labour market of a West African country. We examine the extent to which one's network is essential in labour market transitions, in particular from unemployment to employment, from wage employment to...