This work-in-progress develops an integral model of individuals’ intention to accept Information and Communication Technology innovations (ICTIA model). It captures the influence of different external and internal variables on ICT’s acceptance and use at the first stages of the acceptance...

This paper presents an approach integrating data quality into the business intelligence chain in the context of customer-relationship management (CRM) applications at EDF (Electricité de France), the major electricity company in France. The main contribution of this paper is the definition and...