The ability to attract and retain customers through providing excellent service quality is a necessity for any business in every field. However, before a firm can expect to consistently provide high quality service, it must first know how to measure and identify areas of needed improvement....

Purpose - Arguing that increasing use of information and communication technologies (ICT) is shifting market power from suppliers to consumers, the ensuing consumer empowerment is presented as an unintended consequence of marketing. Marketing implications arising from this consumer empowerment...

This paper develops a conceptual framework to examine the factors impacting on the adoption of Radio Frequency Identification (RFID) and its impact on retail supply chain performance. RFID has been applied successfully in closed systems for some time. However, recent technology improvements and...

Studies on mechanism design mostly focus on a single market where sellers and buyers trade. This paper examines the problem of mechanism design for capacity allocation in two connected markets where a supplier allocates products to a set of retailers and the retailers resale the products to...

As the largest private sector employer of indigenous workers, employers within the retail industry have the opportunity to improve the employment prospects of indigenous Australians. Contemporary literature, in addition to statistical evidence, highlights the high unemployment rates among...

In an environment of decentralised employment relations, employers associations must reassess their role if they are to remain relevant. The Australian Retailers? Association faces a particular challenge. On the one hand, it has traditionally focused on the interests of the largest retailers, at...

This article examines contemporary management strategy in the area of effective utilisation of human resources in the retail industry. The focus of the industrial relations system has shifted from the national level to the enterprise level, and like many other industries, retail employers are...

This paper examines the responses of the Australian Retailers' Association to the deregulation of industrial relations. The acceptance of enterprise bargaining both by employers and trade unions in Australia calls into question the ongoing role of employers' associations. This question is...

Since the mid 1980s, the Australian VET system has experienced significant reforms in terms of policies and regulatory frameworks, resulting in a system characterised by demand-side requirements that seek to cater to the needs of industry and employers. These reforms were instigated by a...

The introduction of traineeships within the Australian retail industry has resulted in an unprecedented formalisation of vocational education and training policies and practices for retail organisations. Through changes to public policy and legislation, a system of nationally recognised and...