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Validation of a computer user satisfaction questionnaire to measure IS success in small business

Armstrong, Bruce; Fogarty, Gerard J.; Dingsdag, Donald P.; … - Southern Cross University; University of Southern Queensland; … - 2005

The determination of factors that influence success in small business information systems (IS) is of obvious importance to the individuals running those businesses and to the regional economies where the businesses are located. The first step in this process is to develop models of interacting...

Persistent link: https://www.econbiz.de/10009481984

The role of pure and quasi-moderators in services : an empicial investigation of ongoing customer-service-provider relationships

Sharma, Neeru - Foundation for Organisational Research and Education; … - 2003

This paper presents some significant empirical findings about the role of switching cost and alternative attractiveness in developing the long-term relationship between the client and the service-provider in personal financial planning services. Considering switching costs and alternative...

Persistent link: https://www.econbiz.de/10009482064

Mapping search engine marketing

Lee, Geoffrey; Thyne, Maree; Deans, Kenneth R.; Gnoth, … - University of Western Sydney; University of Western Sydney; … - 2007

The Internet creates opportunities for firms to leverage information technology to expand markets, increase efficiencies and raise profits. Users benefit through expanding their global search capacity for information and experiences. However, rapid expansion and increased complexity have created...

Persistent link: https://www.econbiz.de/10009482078

A study of the critical success factors that are synonymous with efficient international tourist hotels in Taiwan

Ko, Chieh-Heng - University of Western Sydney; College of Business; … - 2009

having good performance, including: 1.owner?s emphasis, 2. professional knowledge and experience in hotel management, 3 … hotel as a core business. Therefore, they provide full support to management with the finance and resources necessary for … facilities, management strategies, service content, and regular renovation, those hotels with good operational performance …

Persistent link: https://www.econbiz.de/10009482172

Scales measuring characteristics of small businesses information systems

Armstrong, Bruce; Fogarty, Gerard J.; Dingsdag, Donald P.; … - Southern Cross University; University of Southern Queensland; … - 2007

There is a definite focus in Information Systems (IS) research that is based around the identification of variables that measure the factors that influence IS success in small business. Identification of measures is of importance to the individuals running those businesses as well as researchers...

Persistent link: https://www.econbiz.de/10009482214

Process improvement and ICTs in Australian SMEs : a selection and implementation framework

Nousala, Susu; Ifandoudas, Panayiotis; Terziovski, Mil?; … - RMIT University; University of Western Sydney; … - 2008

This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a...

Persistent link: https://www.econbiz.de/10009481921

Cross-case analysis : an alternative methodology

McGuiggan, Robyn L.; Lee, Geoffrey; Spanjaard, Daniela; … - University of Western Sydney; University of Western Sydney; … - 2008

Cross-case analysis is a qualitative methodology widely used in social science. However, systematic and rigorous analysis techniques that consistently produce objective and reliable findings need to be identified. This paper adapts Porter?s Strategic Group Mapping principles to form an analysis...

Persistent link: https://www.econbiz.de/10009481935

Forcing German managers to focus on productivity

Klikauer, Thomas - University of Western Sydney; College of Business; … - 2005

management and opened four managerial options: production, productivity, innovation, and quality. This structure forced … management to focus on these four options because they lie within the realm of management prerogative. The article explains how …

Persistent link: https://www.econbiz.de/10009481964

Perceptions of privatisation and corporate performance : a study of Sydney airport stakeholders

Zakrzewski, Dorothea - University of Western Sydney; College of Business; … - 2009

management of airport enterprises into private hands generated more value and efficiencies. A question remains however about the … of stakeholder recognition by corporations, thus linking it to performance management. The results can be seen as …

Persistent link: https://www.econbiz.de/10009482027

Management employment relations strategy : the case of retailing

Mortimer, D. E. - University of Western Sydney; College of Business; … - 2001

This article examines contemporary management strategy in the area of effective utilisation of human resources in the … contrary to conventional wisdom. The article?s theme is that the determining factor in union-management relations in the case … studies examined, is management?s strategic objectives, rather than the structure of the industrial relations system, or …

Persistent link: https://www.econbiz.de/10009482141