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Validation of a computer user satisfaction questionnaire to measure IS success in small business

Armstrong, Bruce; Fogarty, Gerard J.; Dingsdag, Donald P.; … - Southern Cross University; University of Southern Queensland; … - 2005

The determination of factors that influence success in small business information systems (IS) is of obvious importance to the individuals running those businesses and to the regional economies where the businesses are located. The first step in this process is to develop models of interacting...

Persistent link: https://www.econbiz.de/10009481984

The role of pure and quasi-moderators in services : an empicial investigation of ongoing customer-service-provider relationships

Sharma, Neeru - Foundation for Organisational Research and Education; … - 2003

This paper presents some significant empirical findings about the role of switching cost and alternative attractiveness in developing the long-term relationship between the client and the service-provider in personal financial planning services. Considering switching costs and alternative...

Persistent link: https://www.econbiz.de/10009482064

Mapping search engine marketing

Lee, Geoffrey; Thyne, Maree; Deans, Kenneth R.; Gnoth, … - University of Western Sydney; University of Western Sydney; … - 2007

The Internet creates opportunities for firms to leverage information technology to expand markets, increase efficiencies and raise profits. Users benefit through expanding their global search capacity for information and experiences. However, rapid expansion and increased complexity have created...

Persistent link: https://www.econbiz.de/10009482078

A study of the critical success factors that are synonymous with efficient international tourist hotels in Taiwan

Ko, Chieh-Heng - University of Western Sydney; College of Business; … - 2009

having good performance, including: 1.owner?s emphasis, 2. professional knowledge and experience in hotel management, 3 … hotel as a core business. Therefore, they provide full support to management with the finance and resources necessary for … facilities, management strategies, service content, and regular renovation, those hotels with good operational performance …

Persistent link: https://www.econbiz.de/10009482172

Scales measuring characteristics of small businesses information systems

Armstrong, Bruce; Fogarty, Gerard J.; Dingsdag, Donald P.; … - Southern Cross University; University of Southern Queensland; … - 2007

There is a definite focus in Information Systems (IS) research that is based around the identification of variables that measure the factors that influence IS success in small business. Identification of measures is of importance to the individuals running those businesses as well as researchers...

Persistent link: https://www.econbiz.de/10009482214

An innovative postgraduate program on enterprise resource planning : Master Of Business (ERP) : incorporating SAP R/3 system and related products at University of Western Sydney, A...

Samaranayake, Premaratne; Jayaraman, Veerappan; Liu, B.; … - University of Western Sydney; University of Western Sydney; … - 2006

aims to develop integrative enterprise skills in a holistic business process management perspective, and provide ability to … Management (MM), Quality Management (QM), Production Planning (PP), Sales and Distribution (SD), Financial (FI) and Controlling … Management (SCM), Business Information Warehouse (BW), Strategic Enterprise Management (SEM), Customer Relations Management (CRM …

Persistent link: https://www.econbiz.de/10009481977

Building a theory about change in Australian software firms

Rankine, Tim - University of Western Sydney; College of Business; … - 2008

This thesis describes the development of a body of theory explaining why the principals of Australian software firms have difficulty in changing the organizational structures of their businesses. The need for change is predicated on the view that availability of capital is an essential...

Persistent link: https://www.econbiz.de/10009482009

A holistic approach to the management of electrical assets within an Australian supply utility

Brown, Colin - University of Western Sydney; Sydney Graduate School of … - 2005

led to the need to develop a fundamental understanding of what it means to take a holistic approach to the management of …

Persistent link: https://www.econbiz.de/10009482022

Aircraft lease-purchase decision making : what influences airline management?

Davis, Glenda; Zakrzewski, Dorothea - University of Western Sydney; University of Western Sydney; … - 2008

short of predicting all of the factors taken into account by management in its decision making. Post Keynesian economic …

Persistent link: https://www.econbiz.de/10009482060

Modelling the efficiency of health care foodservice operations : a stochastic frontier approach

Assaf, Abdallah G. - University of Western Sydney; College of Business; … - 2007

The important role of efficiency in the health care foodservice sector has been widely addressed in the literature. Different methods for assessing performance have been proposed. In general, most measures were calculated as simple ratios such as food and labour cost per meal or limited...

Persistent link: https://www.econbiz.de/10009482072