Presbury, Rajka; Fitzgerald, Anneke; Chapman, R. L. - University of Western Sydney; University of Western Sydney; … - 2005
. Future research needs to be conducted to incorporate the views of all stakeholders in service quality, including non … and High customer expectations. Research limitations/implications ? The limitations with the current study are primarily … related to the scope of the research in terms of the number of hotel properties participating, and the fact that it …