Presbury, Rajka; Fitzgerald, Anneke; Chapman, R. L. - University of Western Sydney; University of Western Sydney; … - 2005
. Future research needs to be conducted to incorporate the views of all stakeholders in service quality, including non-management … context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical …, after which constant comparative methodology was applied. The key themes emerging from these techniques have been …