Building on the e-Satisfaction model proposed by Szymanski and Hise (2000) and further validated by Evanschitzky, Iyer, Hesse, and Ahlert (2004), we develop an instrument to measure shopper satisfaction in online and offline retail contexts: the (R)E-Tail Satisfaction scale. Using data from an...

Questionnaires using Likert-type rating scales are an important source of data in marketing research. Researchers use different rating scale formats with varying numbers of response categories and varying label formats (e.g., 7-point rating scales labeled at the endpoints, fully labeled 5-point...

This paper validates measures of response styles as latent variables using structural equation modeling. Next to measurement validation the main objective is to assess whether different modes of data collection bring along measurement bias due to response styles. Results indicate that Internet...

This paper analyses the impact of the change in ownership after a management buyout on both post-buyout efficiency and growth. We contrast family firm buyouts with divisional buyouts, and private equity (PE) financed buyouts with non-PE financed buyouts. We analyse the four-year post-buyout...

In this study, we propose and empirically test a model in which we explore the role of individual and organizational antecedents on reported levels of workaholism and we investigate the relationship between workaholism and some important employee outcome variables. Using data from a sample of...

This paper addresses the influence of two competing views of social identity on knowledge integration within organizations. One view sees social identity primarily as a coherent characteristic of organisations, which can leverage knowledge integration by developing loyalty, trust, shared values...

Recently, time-switch constraints have been introduced in literature by Yang and Chen (2000). Basically, these constraints impose a specified starting time on the project activities and force them to be inactive during specified time periods. This type of constraints have been incorporated into...

There is currently considerable interest in the key elements of person-environment fit to understand vocational behaviour and to develop strategic human resource management practices. In the light of this interest, we wanted (1) to investigate with the new Cognitive Style Indicator whether...

This study explores the impact of cultural resemblance on the management control system (MCS) of supplier relationships. Although MCSs are contingent on situational characteristics and this contingency fit is associated with good performance, it remains unclear whether cultural resemblance...

The current article tests a model of proactive career behaviors and career success with two samples of graduates making the transition from school to work. Using structural equation modeling, we tested a theoretical model that specified the relationships among career goal, career planning,...