Iordache, Carmen; Ciochina, Iuliana; Decuseara, Razvan; … - Volkswirtschaftliche Fakultät, … - 2008
consumers’ expectations. Offering a high quality service is obviously based on fulfilling some requirements through which the … service touches the level desired by the consumer. Knowing the consumers’ needs and expectations, as well as the perceptions … related to the supplied service, should represent the quality management objectives of the services provided, that is, the …