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Analysis of customer satisfaction in services industry: A case study of private universities in Karachi, Pakistan
Waseem, S. Nazneen; Chhapra, Imran Umer; Bhutto, Shumaila - Volkswirtschaftliche Fakultät, … - 2014
’ satisfaction and others variables such as service quality, empathy and customer relationship management. The investigation is … Karachi, Pakistan. The analysis started with descriptive analysis followed by regression, correlation and reliability analyses … identified the factors contributing to the satisfaction of students. The results verify that service quality and empathy has …
Persistent link: https://www.econbiz.de/10011259940
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Complementarities between IT and Organizational Structure: The Role of Corporate Exploration and Exploitation
Mahr, Ferdinand; Kretschmer, Tobias - Volkswirtschaftliche Fakultät, … - 2010
The decentralization of organizational decision authority has been shown to be complementary to Information Technology (IT) in prior research. We draw from the information processing view of organizations, the IT and de/centralization debate, and organizational learning theory to argue that IT...
Persistent link: https://www.econbiz.de/10008542248
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Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana.
Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
Bank customers are selective with the banks to transact with since everyone wants the best service for their money. Asa result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing customers and broaden their customer base as well....
Persistent link: https://www.econbiz.de/10011271328
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Measurement of Service Quality Perception and Customer Satisfaction in Islamic Banks of Pakistan: Evidence from Modified SERVQUAL Model
Ali, Muhammad; Raza, Syed Ali - Volkswirtschaftliche Fakultät, … - 2015
The aim of this study is to measure the relationship between the service quality and customer satisfaction among the customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of compliance in the context of service industry....
Persistent link: https://www.econbiz.de/10011272018
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Service Quality of Travel Agents: The Viewpoint of Tourists in Egypt
Mohamed, Ghada Abd-Alla - Volkswirtschaftliche Fakultät, … - 2006
their perceptions, with the tangibility dimensions having the largest gap. …
Persistent link: https://www.econbiz.de/10008680967
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The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia
Yunus, NKY - Volkswirtschaftliche Fakultät, … - 2012
This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal...
Persistent link: https://www.econbiz.de/10011107961
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Relationship between customer satisfaction and service quality of islamic banks
Akhtar, Muhammad Naeem; Hunjra, Ahmed Imran; Akbar, … - Volkswirtschaftliche Fakultät, … - 2010
constructs of service quality like compliance, assurance, empathy and representativeness. This study further concludes that …
Persistent link: https://www.econbiz.de/10011109305
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Evaluating Tourism Service Quality Provided to the European Tourist “Applied on the British tourist"
Basiony, Abd Elazim; abd alla, Ghada; shaker El Sayed, Alaa - Volkswirtschaftliche Fakultät, … - 2014
(tangibility, reliability, responsiveness, assurance, and empathy) have direct influence on customer satisfaction and indirect …
Persistent link: https://www.econbiz.de/10011111913
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Keeping Luxury Inaccessible
Ward, David; Chiari, Claudia - Volkswirtschaftliche Fakultät, … - 2008
models to assess also Inaccessible luxury. The three models specifically developed by the authors are: 1. The Tangibility of …
Persistent link: https://www.econbiz.de/10005622078
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From state to market revisited: more empirical evidence on the efficiency of public (and privately-owned) enterprises
Mühlenkamp, Holger - Volkswirtschaftliche Fakultät, … - 2013
For several decades public enterprises have been criticised for their poor economic performance. Many economists take it as “conventional wisdom” that publicly owned enterprises are inefficient by their very nature. This seemed to be proved by what is probably the most cited survey...
Persistent link: https://www.econbiz.de/10011258910