How does a major international company learn? In particular, how does a successful international company even discover that it needs to learn to do things differently, and to do different things, rather than relying on its past recipes for success? According to the literature, success tends to...

This article explores the wide range of roles that consultants can play to either enable or hinder organizational learning processes. A core concept in this analysis is the achievement of an appropriate marginality of the consultants’ role, in order to allow the organizational members to...