Inspired by a private sector practice of conducting client satisfaction surveys, a small group of people in Bangalore2, concerned about the city' deteriorating standards of public services3, initiated an exercise in 1993 to collect feedback from users. User perceptions on the quality,...

The state of Gujarat hosts almost a tenth of India's 80 million tribal people. Despite official rhetoric of significant investment in tribal development projects, results on the ground were questionable. This prompted DISHA (Development Initiatives for Social and Human Action) to get into the...

Similarly to Pakistan's other provinces, and the country as a whole, Punjab Province - a macrocosm of the country, with more than half the population, and economic activity - is facing a crisis of public service delivery, government finances, public institutions, and governance. Hence, the...

This Public Expenditure and Institutional Review presents the findings of an analysis of the budget, and institutions of public expenditure management, and accountability, fundamental to policy decisions, and economic management. It builds on extensive analysis undertaken by the Special Ad Hoc...

The report presents the macroeconomic setting, and fiscal developments in the 1990s in Croatia, a country facing an unparalleled opportunity towards sustainable growth, and integration into the European Union. Nonetheless, the country needs to sustain macroeconomic stabilization, and improve the...

This report is a companion report of the Country Financial Accountability Assessment. It presents an institutional analysis of the budget process, which is the process by which the government allocates funds to spending agencies. It analyzes the participants in the decision-making process...

This Public Expenditure Review (PER) examines the overall fiscal discipline, which after targeting, and achieving recurrent surpluses by FY99, the targets for FY01 were set to provide scope for financing of priority sector activities under the Poverty Reduction Strategy, and accommodate...

This PER emphasizes the importance of the government and its development partners developing a systematic program and a sequenced approach to address identified concerns to allow Uganda to achieve macrostability, fiscal sustainability, and poverty reduction. The report is organized in seven...