Mozambique is poised to meet the MDG goal of 100 percent primary education enrollment. The achievement will have limited impact if the quality of the education that pupil has access to is lacking. Education quality will critically determine whether the promise of the newfound mineral wealth is...

The "Public Service Unit" (PSU), or shiye danwei, is one of the four categories of public sector institutions in China. The country has more than one million public service units (PSUs), or shiye danwei, with a labor force of around 30 million. Most PSUs were created as public service providers....

The Service Delivery Indicators (SDI) program aims to document what results are obtained through public spending in the health and education sector. The focus is on the individual dimensions, whether effort (presence and workload) or knowledge (diagnostic accuracy, adherence to clinical...

This report presents the results of the Service Delivery Indicators in the education sector in Niger in 2015. Survey implementation was preceded by extensive consultation with Government and key stakeholders on survey design, sampling, and adaptation of survey instruments. Pre-testing of the...

This report discusses the key findings and recommendations emerging from a pilot Citizen Report Card (CRC) on water, sanitation, and sewerage services in Karachi. This initiative comes, on one hand, in the wake of deteriorating services, weakened community interfaces and accountability...

This report presents the findings of the Service Delivery Indicators in the education sector in Togo in 2013. Survey implementation was preceded by extensive consultation with Government and key stakeholders on survey design, sampling, and adaptation of survey instruments. Pre-testing of the...

"Dissatisfied with centralized approaches to delivering local public services, a large number of countries are decentralizing responsibility for these services to lower-level, locally elected governments. The results have been mixed. The paper provides a framework for evaluating the benefits and...