The Palestinian Authority is committed to improving state-citizen relations through various mechanisms including the complaints resolution. The objective of this technical assistance, which has been undertaken at the request of the DGC, is to strengthen the Complaint Handling Mechanisms (CHMs)...

This evaluation assesses the quality of the World Bank's early response to the COVID-19 crisis and the initial steps toward recovery, focusing on the health and social response. It concentrates on the relief stage and support to restructure systems in the first 15 months of the pandemic...

The study's objective was to support the socio-economic development program of the Government of Orissa by helping to analyze and formulate practical strategies for strengthening an institutional and regulatory framework with respect to managing the environmental and social impacts of...

Corporate social responsibility (CSR) has become an established part of the global landscape, with companies throughout the world abiding by the United Nations global compact and many governments starting CSR initiatives. Michel Doucin explains the history behind the phenomenon, identifying the...